Support
A person reads and answers every message.
Contact us
The quickest way is Support in the app's Settings, because it includes the details we need. You can also email us.
- support@surfseer.com
- Privacy enquiries
- privacy@surfseer.com
- Response time
- Within two business days, usually sooner.
In-app support
Settings → Support. Your app version and device details are attached automatically.
Common questions
Answers to the questions we get most.
A prediction looks wrong for my spot
Log a session and record how the waves compared with the prediction. This adjusts predictions for that spot. If they are still wrong after several sessions, contact us with the spot name.
My spots aren't syncing
Check you are signed in on both devices. Changes made offline are sent when you reconnect, so allow a moment. If they still don't appear, contact us.
The AI assistant isn't responding
The AI assistant needs your own API key from a supported provider, added in Settings → API keys. If the key is set and it still fails, your provider may be unavailable or out of credit. Predictions keep working either way.
I want my data deleted
Ask through in-app support or email. Deleting your account removes your spots, sessions and profile from our backend. You can also request a copy of your data.
Subscription and billing
Billing runs through the App Store or Google Play, so refunds and cancellations go through them. Plan changes are in Settings → Subscription.
I found a bug
Please send your app version, device, and what you were doing when it happened. Crash reports are sent automatically, but a description helps us more.
Safety
We can't tell you whether it is safe to go in the water. Predictions are estimates, not guarantees. Conditions change quickly and forecasts are sometimes wrong. Check the water yourself and only surf in conditions you can handle.